FaQ
SHIPPING & DELIVERY
Do you ship internationally? Yes! We ship worldwide, including USA, Europe, and Australia.
How long does delivery take?
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USA: 7-15 days (standard) / 3-7 days (express)
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Europe: 10-20 days (standard) / 5-10 days (express)
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Australia: 10-20 days (standard) / 5-10 days (express)
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Other regions: 15-25 days (standard) / 7-12 days (express)
How much is shipping? Calculated at checkout. Free shipping on orders over $99 in select regions.
Can I track my order? Yes! You'll receive a tracking code by email once your order ships.
Payments
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Is my payment secure?
Yes. We use SSL encryption and trusted payment processors.
Still have questions?
Email:natusx.contact@gmail.com
Return & Exchange Policy
What's your return policy?
14 days from delivery. Items must be unused and in original packaging.
How do I request a return?
Email:natusx.contact@gmail.com with your order number, item details, reason, and photos. We'll respond within 48 hours.
How long does the refund take?
Up to 7 business days after we receive and inspect the item.
Updated: July 2026
Where We Ship We ship worldwide, with a focus on USA, Europe, and Australia.
Processing Time Orders are processed within 1-3 business days (Monday-Friday).
Delivery Times
RegionStandardExpress
USA7-15 days3-7 days
Europe10-20 days5-10 days
Australia10-20 days5-10 days
Other regions15-25 days7-12 days
Shipping Cost Calculated at checkout based on destination and package size. Free shipping on orders over $99 in select regions.
Tracking You'll receive a tracking code by email once your order ships.
Customs & Taxes Import duties and taxes are the buyer's responsibility and vary by country.
Lost or Damaged Packages Contact natusx.contact@gmail.com with your order number and we'll help resolve the issue.